Mail Operations Analyst

Who We Are

Company Confidential is a data intelligence agency in Boston, that leverages cutting-edge quantitative analysis to help blue chip firms deploy capital more efficiently. We are a small, ambitious, and diverse group of quantitative analysts, data engineers, software engineers, & digital marketers. At the heart of what we do, is the belief that we change the way our clients collect, protect, and monetize data.

Who You Are

You are a curious individual who adapts to new environments and is comfortable with change. You believe in iterative progress, failing fast, and working through issues – alone and with others – until they are complete solved. You expect to contribute to your team’s success, but also to the larger company community. You appreciate and reflect our core values of Precision, Curiosity, Honesty, Responsibility, Fun & Respect.

What You’ll Do

As a Mail Operations Analyst, reporting to the General Manager of Mail Operations, you have a love of technology, efficient operations, and use the former to improve the latter.

Your responsibilities will include

Running daily email marketing process conform to expectations
Executing various manual operations processes, while working with Engineering and others to design automation
Identifying errors and faults – fixing them where you can and escalating where you cannot, including responding to alarms that are already in place
Monitoring and solving problems during off-business hours
Proposing process and efficiency improvements
Managing a set of core reports measuring the efficiency and accuracy of mail operations
You will proactively think about improving how things are done.

You will be an independent contributor and work somewhat autonomously, and you should expect that you will often work under tight deadlines and changing priorities.

What You’ll Learn

Here, you will benefit from interacting with a small team of super interesting people. You will learn how to solve problems in a community of problem solvers. You will appreciate the value of failing fast, transparent and honest communication, and working with a team that feels the same.

Growth in the role will create opportunities to coach others and participate in team strategy.

Desired Skills & Experience

2+ years of experience in email marketing
Comfort with standard marketing and operational technology: Spreadsheets, Linux, Web & IP tech, HTML & CSS, etc – and the desire to develop expertise
1+ year of professional experience with SQL
Excellent communication skills
Superlative time management skills and the ability to adapt to a changing schedule
The ability to work off-business hours and weekends
Experience in working with remote teams, including offshore teams, is a plus